Support
Talk to someone who built it.
Median first reply is under four hours. If funds are at risk, say so in the first line and it goes to the front of the queue.
Nobody at Vault will ever ask for your seed phrase
Not for support, not for recovery, not for anything. Anyone who does, including an account using our name or logo, is attacking you. We will never DM you first.
common questions
Answers.
Exact approvals are pinned to a single Solana blockhash, which stops being valid after roughly 151 slots. That is the mechanism that makes a leaked approval nearly worthless, and it is not something we can extend without giving up the property. If you need a longer window for an address you own, whitelist it and use a window approval instead.
No. Your root quorum contains three credentials and all three are yours. Our key was removed from that quorum when your vault was created, and the enclave will not let us add ourselves back. You can confirm this yourself at any time with the verifier, which reads your quorum membership directly from the enclave.
You export your wallet and import it into any standard Solana wallet. Your funds are never dependent on us continuing to exist. That is a deliberate design decision, not a courtesy.
Yes, as long as you have two of your three credentials. Present your email factor and your recovery credential, and you can register a replacement passkey. If you have lost two of three, there is no path back, and nobody at Vault can create one. That is what non-custodial means.
Because nothing about it matched a live approval. The most common causes are an approval that expired while you were confirming, an amount that differs from the approved amount by even one lamport, or a destination that is not the one you named. Your transactions page shows the exact reason for every refusal.
3% of the amount you move, taken inclusively: you name a total and the recipient receives that total minus the fee. Both legs appear on the approval you sign, because the approval is a byte-exact description of the transaction. There is no subscription and no charge for holding funds.
Not directly, and we would rather say so. Every movement costs a deliberate two-factor approval and up to ninety seconds, which is correct for capital at rest and wrong for sniping a launch. The pattern that works is keeping your capital here and drip-funding a small hot wallet you can afford to lose.